Return policy

Returns or exchanges are accepted within 14 days of delivery.

How to start a return

1. Email info@webstoreplus.ch with your order number and the reason for the return. Our team will provide you with return instructions.
2. The return will be processed within 10 business days of receiving the goods. The customer will be notified by email.

Defective products

Different rules apply to defective or non-conforming goods: where a defect exists, the Swiss Code of Obligations protects the buyer. The customer must notify the seller promptly, and the seller may choose to repair the item, replace it or refund the purchase price.

To report a defective product, contact Web Store Plus Sagl at info@webstoreplus.ch.

For any other questions, contact Web Store Plus Sagl at info@webstoreplus.ch.