FAQ

Can I return a product?

Yes. We accept returns within 14 days of delivery. The product must be in its original condition.

Who pays the return shipping costs?

Return shipping costs are the customer’s responsibility.

Can I exchange a product?

Yes. Tell us which exchange you would like when registering your return; the replacement will be sent within a few business days. If the requested product is unavailable, we will contact you to find an alternative.

I received a defective or damaged product. What should I do?

Email info@webstoreplus.ch and attach photos of the defect or damage. Our team will assist you promptly.

When will I receive my refund?

Refunds are processed within 15 business days after we receive the returned goods. Your bank may take a further 3 business days to credit the amount.

Contact

For any other questions, contact Web Store Plus Sagl:
Email: info@webstoreplus.ch